To compliance with the return policy, all product on POURX website is available to apply refund or exchange.
Return / exchange period
The return/ exchange application can be applied within 30 days once you received it. If the period is over 30 calendar days, return/exchange application is not be taken up.
Condition of return/exchange
The major defects or malfunctions are caused by manufacturing. Please contact us as soon as possible once you receive it.
Once be judged DOA (Dead on Arrival), POURX will pay the cost of replacement and round-trip fee.
Only accept the return/exchange for the product purchased from Shopify.
※The return/exchange application of the damage caused by improper use or natural disasters, etc., is not accepted, but you can follow the product warranty policy for the maintenance support.
The refund will reach to the original credit card bank within 10~14 working days once POURX received the return. (Since the process days are various by banks, please contact your bank for the details).
Please fill in the following information and send the e-mail to firstname.lastname@example.org:
Order information(receipt)、Order number, Name, Email, Phone number, Product name, return reason, refund or exchange.
We will reply to explain the following:
1. How to check the product problem by e-mail (e.g., send back the operation video)
3. Stick the label on the package
4. Send the product back with the original package and carton to us.
The return/ exchange process will take 4~6 working weeks.
Clearance, final discount products are not suitable for return/exchange.
POURX will not pay the customs fee due to shipment. All packages should be remarked “Goods returned for repair”.
Please keep your package return certificate properly until you receive our email confirming that we are processing your return and exchange.
DOA will be picked up by POURX assigned carriers. We will not compensate any cost or damages by other carriers.
Customer service time: Monday to Friday 10:00~17:00 (Taiwan time). Customer service center will reply to the e-mail within 24 hours in working day.