Shipping area

• Americas：Canada, Mexico, USA
• Asia：Hong Kong, Indonesia, Japan, Philippines, Singapore, South Korea, Thailand, Malaysia
• Europe：Finland, France, Georgia, Germany, Italy, Norway, Slovakia, Sweden, UK
• Oceania：Australia, New Zealand
• Middle East：Saudi Arabia, UAE

Shipping and delivery

• We will arrange the shipment within 3 working days after ordering. The delivery period will be various by the carriers.

Payment and carriers

• The carriers and shipping fees will be various by destinations, please refer to the shipment information in the cart.

Overseas shopping

• Customs

1. POURX only charge the order amount and shipping fee (as order details). Buyer should pay the import customs and related tax when the expense occurs. 

2. Since the expense is not charged by POURX, if the extra fee is occurred due to the return shipment, the cost of return shipping will be deducted from your refund.

 

For more details, please refer to our Shipping Policy.

• We process all orders in TWD (New Taiwan Dollars). While your cart is currently displayed in USD or other currency, you will be checking out in TWD at the most current exchange rate. *TWD$1 ≒ US$0.031

Return / exchange period 

The return/ exchange application can be applied within 30 days once you received it. If the period is over 30 calendar days, return/exchange application is not be taken up.  
 

Condition of return/exchange

• The major defects or malfunctions are caused by manufacturing. Please contact us as soon as possible once you receive it.
• Once be judged DOA (Dead on Arrival), POURX will pay the cost of replacement and round-trip fee.
• Only accept the return/exchange for the product purchased from Pourx Store.

※The return/exchange application of the damage caused by improper use or natural disasters, etc., is not accepted, but you can follow the product warranty policy for the maintenance support.  

For more details, please refer to our Refund Policy.